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FAQs

Q : Why do I choose you?
A : We have been in the business since 2010. Our target audience is fashion conscious women that want to buy high street fashion at low prices all year round not just during end-of-season sales. We thrive for 100% customer satisfaction.

Q : How can I place an order?
A
At our store, ordering is easy and simple. Register as a new customer, add the items to your cart and proceed to checkout. After completing your payment please ensure you are redirected to our store to the page stating your order has been completed.


Q : How can I do the payment?
A
There are different ways you can choose to pay on our website. You can choose Paypal, or all major credit cards or bank transfer are accepted via Paypal without signing up to their account.

Either choose to pay woth your Paypal account or to use your credit card via paypal refer to screenshot below

 cc-pay-1.jpg

 Screenshot


Q : What currencies can I pay in?
A
Payments are made in US dollar , however you can view prices of items in different currencies by choosing your desired currency on the right hand side of the page.

Q : Do you have a shop?
A
We just do business online.

Q : How can I choose my size?
A
For every item we do offer a size chart or specific size description. Please measure carefully before buying. Our size guide can be found here.

Q : What's your newest items?
A : Our homepage will display our new arrivals. Please also like our facebook page to keep updated and sign up for our newsletter.


Q : How can I know my order status?
A : Please login in to check at "MY ORDERS" line. We will update any news in time. Or you can email us :info@bitsnbags.com, we will be glad if we can help .

Q : Can I change my item’s size or shipping address?
A
Yes you can but you have to inform us before your item ship out. Please note we can't do the exchange once we have sent out your order. Kindly contact us on info@bitsnbags.com

Q : How fast can i get my order?
A
Different shippping method will cause different delivery time. But you can find more follow this link


Q : Can I cancel my order?
A
Yes you can within 2 hours of placing your order. Please contact our customer service with your order number. We will refund your payment within 24 hours. However if the order has been shipped out we cannot cancel it.

Q : Can I return my item?
A
If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee. About return policy you can click here.


Q : How to contact you?
A
Contact us : info@bitsnbags.com

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